Insights

Psychosocial risk management: moving from awareness to action

Psychosocial risk is no longer simply a workplace wellbeing issue. For employers, it is increasingly a core work health and safety consideration … 23 Sept 2026 Read more → Absence Management

From data to action: predicting and preventing absence

Most organisations collect absence data. The real opportunity lies in using it to drive action. 15 Sept 2026 Read more → Absence Management

Why absence looks different across sectors

Absenteeism is not a one-size-fits-all challenge. Different industries experience absence in different ways, driven by unique workforce structures, … 1 Sept 2026 Read more → Injury Management

Early action, better outcomes: rethinking injury management

The way organisations approach workplace injuries is changing. Rising claim costs, longer periods away from work and the increasing influence of … 24 Aug 2026 Read more → Absence Management

Mental health and the new absence landscape

Mental health is reshaping the way organisations experience and manage absenteeism. What was once a secondary factor is now one of the primary … 18 Aug 2026 Read more → Absence Management

The hidden cost of absenteeism: more than just lost days

When organisations think about absenteeism, they often focus on the number of days lost. The real cost, however, runs much deeper. 11 Aug 2026 Read more → HR case management

Building for longevity: keeping an aging workforce safe

Preface: While this article is representative of U.S. workforce data and regulations, the key themes are equally relevant for Australian employers … 3 Aug 2026 Read more → Absence Management

Why absence is a leading indicator of risk

Most organisations measure absenteeism. Few treat it as a predictor of risk. But forward-thinking HR and risk leaders are starting to view absence … 3 Aug 2026 Read more → Absence Management

The state of absenteeism in Australia: A workforce shift HR can’t ignore

Employee absenteeism in Australia is undergoing a significant shift, and HR leaders are on the front line. Absence is no longer driven solely by … 27 July 2026 Read more → Absence Management

The link between absenteeism and claims costs: what insurers and employers need to understand

Absenteeism and claims management are often treated as separate issues. In reality, they are deeply connected. For insurers and employers alike, … 20 July 2026 Read more → Absence Management

Absenteeism in call centres: the silent drain on performance and customer experience

Call centres are the frontline of customer interaction, but behind the scenes, many are grappling with a growing challenge: rising employee … 14 July 2026 Read more → Absence Management

Retail absenteeism is surging - here’s what HR needs to do before peak season hits

Retailers across Australia are seeing sharp spikes in employee absenteeism, especially during high-pressure trading periods. For HR leaders, the … 6 July 2026 Read more → Absence Management

Absenteeism in healthcare: the hidden workforce crisis HR can’t ignore

Australia’s healthcare sector is facing a workforce challenge that goes beyond staffing shortages - rising employee absenteeism is compounding an … 2 July 2026 Read more → Absence Management

Rethinking absence management: moving from attendance monitoring to workforce engagement

For many organisations, absence management remains focused on policies, procedures, and return-to-work processes. While these elements are important, … 22 June 2026 Read more → Employment Medical Programs

Why routine drug and alcohol testing is essential for a safe, productive workplace

Creating a safe and productive workplace is a priority for every organisation. While businesses invest heavily in safety programs, training and risk … 10 June 2026 Read more →

Psychosocial risks in New Zealand workplaces - what every organisation needs to know about compliance and risk management

For years, workplace health and safety has largely focused on physical hazards. Today, however, New Zealand organisations are facing increasing … 9 June 2026 Read more →

Engaging the mature-age workforce in Australia’s ageing economy

Australia’s workforce is ageing. As demographic trends shift, organisations are recognising the importance of attracting and retaining mature-age … 2 June 2026 Read more →

The evolution of leadership in the age of hybrid work and AI

Leadership expectations are changing rapidly. The combination of hybrid work, digital transformation and AI adoption is reshaping what effective … 26 May 2026 Read more →

Navigating compliance and regulatory changes in Australia’s evolving workplace

Australia’s employment landscape is undergoing significant regulatory change, with the “right to disconnect” emerging as one of the most talked-about … 20 May 2026 Read more →

Why HR case management systems are critical for modern employee relations

In today’s evolving workplace, employee relations (ER) has become more complex, visible, and consequential than ever before. Organisations are … 13 May 2026 Read more →

Wellbeing and belonging as retention strategies in hybrid workplaces

Employee wellbeing has become a central priority for organisations across Australia. As hybrid and flexible work models continue to evolve, … 12 May 2026 Read more →

Why effective return to work and claims management should be a strategic priority for businesses

For organisations, managing workplace injuries is no longer just an administrative function, it’s a critical component of workforce strategy, … 7 May 2026 Read more →

Strategic HR and people analytics: the rise of data-driven workforce planning

Human resources is undergoing a significant transformation. Historically viewed as a support function focused on compliance and administration, HR is … 28 Apr 2026 Read more →

Skills-based hiring and development - the shift beyond traditional credentials

For decades, hiring decisions were largely anchored to formal qualifications and job titles. Today, that paradigm is shifting rapidly. Australian … 21 Apr 2026 Read more →

DEI accountability - moving from commitment to measurable impact

Diversity, Equity and Inclusion (DEI) has been a major focus for organisations over the past decade. However, in 2025 and 2026, the conversation in … 14 Apr 2026 Read more → Employment Medical Programs

Transforming workforce health management with MedTrack

In today’s complex workplace environments, managing employee health assessments is no longer a simple administrative task, it’s a critical component … 8 Apr 2026 Read more → Absence Management

Annual workplace health checks to cut absence costs

Why annual workplace health checks matter for absence costs Well-run annual workplace health checks help employers cut avoidable sick leave, reduce … 17 Mar 2026 Read more → Injury Management

Meeting the needs of today’s workers: Why early nurse intervention is the new front door to better claims outcomes

By Tracey Davanport, BSN, RN, CCM, SVP Clinical Operations; Amber Long, Assistant Vice President Clinical Operations; Luke Parnell, Assistant Vice … 9 Mar 2026 Read more →

Modernising workplace absence management: ten strategic approaches

Effective absence management plays a critical role in improving employee wellbeing, productivity and organisational performance. When absenteeism is … 17 Feb 2026 Read more → Specialty services

Transforming HR case management for better outcomes

The need for smarter HR case management As the demands on HR teams grow more complex, the need for smarter HR case management systems becomes … 9 Feb 2026 Read more → Injury Management

Insights: Why early intervention is important in workers compensation claims

Why early intervention matters more than ever in injury management Injury management is becoming increasingly complex for employers, insurers and … 4 Feb 2026 Read more → Absence Management

Understanding employee absenteeism in Australia – HR guide (2026)

Understanding employee absenteeism in the modern Australian workplace Employee absenteeism has become a pronounced challenge for Australian … 22 Jan 2026 Read more → Specialty services

The importance of drug and alcohol testing in the workplace

A robust drug and alcohol testing program is the cornerstone of a safe and high-performing workplace. By proactively screening for substance use, … 20 Jan 2026 Read more → Specialty services

Understanding psychosocial hazards and why organisations can’t ignore them

Workplaces are changing fast — the pace, the pressures, the expectations. And tucked within all of that are the less visible risks that can quietly … 18 Dec 2025 Read more → Employment Medical Programs

Supporting workforce wellbeing through annual health checks

The crucial role of annual health checks In today’s dynamic business environment, employee wellbeing is a key driver of organisational success. … 26 Nov 2025 Read more → Telehealth

Closing the distance - how telehealth is transforming access to care

Australia’s healthcare system is evolving fast, shaped by shifting population needs, rising demand and the ongoing challenge of delivering equitable … 24 Nov 2025 Read more → Employment Medical Programs

Why employment medicals and health monitoring are imperative for any organisation

In today’s complex and competitive business landscape, successful organisations are increasingly realising that workforce health is not just an HR … 14 Oct 2025 Read more → HR case management

Why organisations need smarter HR case management

As the year draws to a close, HR teams often find themselves balancing performance reviews, compliance checks and preparing the business for the year … 10 Sept 2025 Read more → Injury Management

Early intervention in workplace injury management: a critical piece of the wellbeing puzzle

Injury management has always been a core responsibility for employers — but in recent years, the landscape has shifted dramatically. What was once a … 14 Aug 2025 Read more → Employment Medical Programs

Protecting hearing in the workplace: the importance of occupational noise management

In many industries, employees are exposed to high levels of workplace noise that can lead to hearing loss over time, impacting an individual’s … 1 May 2025 Read more → Employment Medical Programs

The importance of annual health checks for organisations: a holistic approach to employee wellbeing

In today's fast-paced, ever-evolving business landscape, employee wellbeing has become a crucial part of an organisation's success. The health and … 1 Oct 2024 Read more → Employment Medical Programs

The fundamental role of pre-employment medical testing for organisational success

In today’s competitive business landscape, organisations strive to optimise productivity and ensure a safe work environment for their employees. One … 2 May 2024 Read more → Absence Management

Public holiday absences - how to deal with employee absenteeism

Managing employee absenteeism to ensure workplace efficiency As Easter approaches, workplaces often find themselves grappling with the challenge of … 22 Mar 2024 Read more → Employment Medical Programs

Safeguarding workplaces - the crucial role of drug and alcohol testing

In today’s fast-paced and demanding world, ensuring a safe and healthy work environment is paramount. A crucial safeguard is drug and alcohol … 7 Mar 2024 Read more → Absence Management

Navigating future uncertainties: the crucial role of risk management for employers

In recent years, risk management has become a paramount concern for employers — demanding equal attention to immediate, visible risks as well as … 18 Oct 2023 Read more → Absence Management

A guide to managing employee absenteeism and prioritising wellbeing

How to deal with employee absenteeism: the importance of prioritising employee wellbeing and the cost of ignoring it With increased emphasis on … 7 June 2023 Read more → Absence Management

Paving the way for improved recovery and return to work outcomes

When an employee is unable to work due to an illness or injury, early communication is key to improving recovery and return to work outcomes. In … 5 Oct 2022 Read more → Absence Management

Embracing new dimensions of return to work

Grabbing breakfast on-the-go, rushing to catch public transportation, or getting stuck in bumper-to-bumper traffic in order to work the traditional … 5 Oct 2022 Read more → Absence Management

Employee absenteeism in Australia – key statistics & trends

Managing employee absenteeism is a major challenge for HR and management 22 July 2022 Read more →

Managing pre-employment medicals? Ask these key questions

Screening of prospective employees prior to commencing employment has a number of benefits, such a reduction in injury rates, medical costs and … 8 June 2022 Read more →

What are employment medicals and why do you need them?

In today’s fast-paced working environment, having a reliable, healthy and productive workforce is critical to ensure business continuity. Screening … 8 June 2022 Read more →

Insights into the business benefits of a data-driven workforce

Managing employee absenteeism - the key to understanding workforce absenteeism data to save millions of dollars 26 Apr 2022 Read more →

Checklist: Why telehealth is critical to cutting the cost of absenteeism

The pandemic has flipped the script on ways of working, forcing organisations to rethink how to manage absenteeism and wellbeing in more efficient, … 26 Apr 2022 Read more →

10 Smart ways to modernise absence management

We believe effective workplace absence management can empower your organisation to transform workforce wellbeing and productivity, cut costs and … 26 Apr 2022 Read more →

Checklist: How well do you know the 'health' of your workforce?

Absenteeism is a significant indicator of the health and wellbeing of your workforce – high rates could indicate more serious organisational issues. … 26 Apr 2022 Read more →

Rapid antigen testing scaled up to help boost business continuity

The leading Australian employee services and platform provider leverages Roche’s innovative rapid antigen test digital tools and scientific solutions … 20 Oct 2021 Read more →

Rapid Antigen Testing: Onsite Covid Rapid Antigen Testing Services

We are pleased to offer you our Rapid Antigen Screening and Lab-based PCR screening in all capital cities and major metropolitan areas across … 19 Aug 2021 Read more →

Practical strategies for managing absenteeism

The annual cost of sickness absence has climbed to almost $30 billion for Australian organisations, according to a surveypublished recently by Direct … 31 May 2021 Read more → Free resources

Free playbook | HR case management software

The onset of COVID-19 has brought about significant change in the way organisations manage employee relations issues and conduct investigations. … 21 May 2021 Read more →

VacTrack at Work - Track who has had the vaccine

With the COVID vaccine rollout underway, it is important to be prepared and develop comprehensive return to work plans and health and safety measures … 14 Mar 2021 Read more → Webinars and events

AbsenceTrack live webinar - Wednesday, 18 November @ 11am

In this 30-minute webinar, our CEO will take you through the impact of COVID-19 on employee absenteeism, latest absence management trends, and how … 2 Nov 2020 Read more →

Absence Typologies - the psychology of motivated absenteeism

For decades, need-based theories of motivation have emphasised the importance of need fulfillment on employee motivation and behavior. Applied to the … 28 Oct 2020 Read more →

7 common scenarios that need HR case management software

There are several things to consider when deciding the timing for implementing HR case management software, but often it’s changing circumstances … 6 Oct 2020 Read more →

How HR case management software reduces risk

It only takes a single serious ER issue to turn into a fiscal and reputational organisation-wide disaster. This is particularly true in the current … 6 Oct 2020 Read more →

Is your home-grown HR case management system effective?

Many organisations have ‘home grown’ HR case management approaches including google docs, spreadsheets, IT servers, and manual files. And while it … 29 Sept 2020 Read more → Webinars and events

Live demo webinar of ERTrack in action - watch now

Listen to our CEO deliver a virtual tour of the ERTrack Platform and learn how our employee relations technology can help you effectively identify, … 29 Sept 2020 Read more → Free resources

Selecting the right HR case management software

Choosing the right HR case management solution is crucial, both from a financial and efficiency perspective. However, given the market's … 24 Sept 2020 Read more → Free resources

Making the business case for HR case management

Buy in from the top is not always easy. However, the financial case for HR case management is clear. What we do know is that employee relations … 24 Sept 2020 Read more → Free resources

Do you need HR case management software

HR case management software systems or software solutions offer a powerful technology platform enabling HR departments to use one, centralised … 24 Sept 2020 Read more →

Pandemic driving the need for HR case management software

The onset of COVID-19 has brought about significant change in the way organisations manage employee relations issues and conduct investigations. … 22 Sept 2020 Read more →

Are you prepared for National Safe Work Month?

2020 has been a year that has catapulted us through challenge after challenge. As we look forward to constructive ways to navigate through adversity, … 8 Sept 2020 Read more → Free resources

The value of employment medical assessments

Research indicates that the screening of prospective employees prior to commencing employment are likely to have reduced rates of injury, reduced … 2 Sept 2020 Read more → White papers

Free white paper | Technology use and the Bradford Factor

The Bradford Factor or Bradford Formula is used in HR management as a means of measuring employee absenteeism. It is a simple formula that calculates … 13 Aug 2020 Read more →

August Press Release | HRD & HR Dive Digital News

Our new Employee Relations Benchmarking Study finds Australian organisations have been caught unawares by COVID-19 and are struggling to track and … 12 Aug 2020 Read more →

Are your internal resources consumed with COVID-19 issues?

Did you know that you can outsource some or all of your pandemic response needs to us? We have established a large COVID-19 team to deliver programs … 5 Aug 2020 Read more → Webinars and events

Free webinar | Future-proof your workforce post COVID-19

Listen to injury expert Lisa Anderson and guest psychologist Annabel Rees deliver a rich and insightful 45-minute webinar on how to successfully … 29 July 2020 Read more → Research surveys

2020 Employee Relations Benchmarking Survey

We are proud to release our First Employee Relations Benchmarking Survey 2020. The study provides employee relations and HR professionals, including … 23 July 2020 Read more → White papers

Free white paper | Managing absenteeism during a pandemic

The onset of COVID-19 has brought about a step change in the way organisations need to manage workplace absenteeism and employee health, now and into … 22 July 2020 Read more → Free resources

Do you need absence management software?

Download the 12-item checklist to help you review your current processes and systems and identify if there is a need for your organisation to … 14 July 2020 Read more →

Are you unlocking the value of your absenteeism data?

Workforce data can be a powerful tool to not only track and monitor the health of your workforce, but also identify trends and tipping points and to … 30 June 2020 Read more →

Managing mental wellbeing of your remote workforce

Mental health has become an increasingly important workplace issue, and this was prior to COVID-19. Now, mental health is expected to be the most … 30 June 2020 Read more →

Do you understand the true 'health' of your workforce?

Do you understand the current health of your workforce? In other words, do you have a deep understanding of why employees are taking time off? Do you … 30 June 2020 Read more →

What it takes to manage a remote workforce

HR is used to being hands-on with employees, and face to face meetings and check-ins are a key component of this. This includes key aspects to … 30 June 2020 Read more →

Why managing absenteeism matters

A recent Citrix Survey of 580 Australians reports that at least 50% of the workforce will be remote for the remainder of 2020, and there is some … 30 June 2020 Read more →

COVID-19 telehealth calls on the rise again

As employees are starting to return to the workplace, we are experiencing a spike in call volumes again. Last week our COVID-19 related call volumes … 24 June 2020 Read more →

Employee relations issues on the rise as a result of COVID-19

Despite remote work, COVID-19 will not bring employee relations issues to a halt. In fact, it's actually creating new challenges employers must … 23 June 2020 Read more →

7 quick tips for best practice HR case management

Good HR practices increase staff loyalty, decrease turnover, and reduce legal and regulatory risk. This is especially true now as the business world … 29 May 2020 Read more →

Leveraging technology to build an engaged workforce

Over the past decade, there’s been a huge paradigm shift in the use of technology to support employee relations. Some organisations are taking … 29 May 2020 Read more →

The critical role of telehealth and technology in the 'new normal'

Due to a scattered and fearful workforce, there has been a significant uptake of telehealth services since the outbreak of COVID-19, and healthcare … 28 May 2020 Read more →

COVID-19 and the recent rise in psychological injuries

Risk management for employers is equally as important to address the known, visible risks now, as it is to address the latent, foreseeable risks in … 28 May 2020 Read more →

Beyond the pandemic and risk prevention strategies

The restrictions around isolation are easing in all States and Territories, which is leaving organisations with a new challenge of how to do the … 28 May 2020 Read more → White papers

Free white paper | Guide to the future of work

According to the Department of Health, the Coronavirus curve has flattened, and Australia has managed the pandemic well. The overall proportion of … 21 May 2020 Read more →

Using ERTrack to record and manage employee issues

Managing employee relations has never been more important, from documenting and tracking issues, to resolving the issue itself. Subscribe to ERTrack … 14 May 2020 Read more →

The pandemic is set to reshape the healthcare industry

Which-50 Magazine, one of Australia’s leading technology business publications, interviewed our CEO and Founder. The interview formed part of … 4 May 2020 Read more →

Telehealth providing care for all Australians

Our CEO and Founder explains how telehealth is a critical delivery model to ensure employees have access to the right care at the right time. 1 May 2020 Read more →

New & innovative COVID-19 solutions

We recognise that businesses need to pivot quickly in response to COVID-19 and so we have streamlined our telehealth and technology platforms to … 28 Apr 2020 Read more →

Maintaining staff wellbeing amid COVID-19

The current COVID-19 pandemic is creating pain points across the world. From health care to retail, finance to telcos, Australian businesses have had … 22 Apr 2020 Read more →

Managing absenteeism during COVID-19

Absenteeism is surging across Australian workplaces, and it is unlikely to ease up any time soon. Through our 24x7 telehealth absence management … 9 Apr 2020 Read more →

New COVID-19 Tracker & Case Management Software

Our COVID-19 Tracker & Case Management Software module is a customisable tool to track and manage the impact of COVID-19 across your … 10 Mar 2020 Read more →

How to reduce absenteeism by up to 40%

We have assisted hundreds of organisations in Australia and New Zealand to implement best practice, evidence based absence programs, that have, on … 9 Mar 2020 Read more →

What employers need to know about coronavirus

With 15 cases reported in Australia, there is increasing concern from Australian and New Zealand workplaces about the risk of coronavirus, and if … 9 Mar 2020 Read more →

What employers need to know about measuring absenteeism

Accurately measuring the true rate of absenteeism may sound simple, but many organisations get it wrong. Be clear on what information you need in … 7 Mar 2020 Read more →

Legal considerations regarding coronavirus

The legal considerations around coronavirus are a key focus for all businesses in the midst of pandemic planning. You may be faced with employees … 4 Mar 2020 Read more →

Our absence programs slash absence rates by 40%

An absence management strategy is a complex interaction of process, reporting systems, management action and employee behaviour, not to mention … 11 Feb 2020 Read more →

How to combat non-genuine absence

If you’ve been in management for any period of time, you have no doubt had experience with employees who needed time off just a little too often – or … 10 Feb 2020 Read more → Research surveys

2016 Absence Management & Wellbeing Survey

Absenteeism levels per employee per year in Australia have increased by about 10.5% from 8.6 days to 9.5 days, according to our 2016 Absence … 10 Feb 2020 Read more →

Outsourcing absence management trend

Managing absenteeism Outsourcing absence management programs is a rapidly increasing trend due to the high levels of absenteeism in Australia, the … 30 Dec 2019 Read more → Research surveys

2019 Absence Management & Wellbeing Survey

We are delighted to release the 11th edition of our Absence Management and Wellbeing Survey results for Australian organisations. The analysis is … 8 Dec 2019 Read more → Research surveys

2017 Absence Management & Wellbeing Survey

We are pleased to release our latest Absence Management and Wellbeing Survey results for Australian organisations. In 2017, employee absenteeism … 6 May 2019 Read more → Webinars and events

Free webinar | How to manage sick leave expert panel

By Direct Health Solutions On 21st November 2018 our CEO and James Matteson (Partner at Bartier Perry Lawyers) ran an Absence Management Expert … 22 Apr 2019 Read more →

Guidelines for managing short-term absenteeism

Short term absenteeism is the most problematic absence behavior to manage. Alongside standard return-to-work interviews, clear guidelines should be … 7 Apr 2019 Read more → Webinars and events

Free webinar | Join the pre-employment revolution

On 4th October 2018 we held a webinar on our new approach to on-line pre-employment assessment. 58interested participants attended to discover the … 5 Oct 2018 Read more → Webinars and events

Training webinar | Managing absenteeism

On the 31st May 2018 we facilitated an absence management training webinar with 75 front-line leaders, supervisors, mid-level managers, and HR … 1 June 2018 Read more → Webinars and events

OHS Leaders Summit | Early intervention injury triage

Jon Baker (Head of Health and Safety at Coca Cola Amatil) alongside our CEO co-presented a workshop at the OHS Leaders Summit Australia on Early … 23 Apr 2017 Read more →