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Absence Management

Absence days/employee

Daily cost of absence

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0

Cost of absence per employee

$ 0

Total cost of absence

$ 0.00

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Number of Injuries

Cost of injuries

$ 0.00

Injury Management Services

Psychosocial Services

Helping employers identify psychosocial risks earlier, improve visibility of workplace concerns and provide employees with timely psychological support. We combine psychosocial risk reporting, nurse-led triage, psychological referrals and mental health training to help organisations create healthier, safer workplaces.

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The business impact of psychosocial risk

Psychosocial hazards can arise from the way work is designed, organised and managed, as well as workplace interactions and behaviours.

Examples can include excessive job demands, poor support, bullying and harassment, workplace conflict, poor organisational change management, traumatic events and other factors that may cause psychological or physical harm.

When these risks are difficult for employees to raise - or organisations lack visibility of where and how frequently they are occurring - emerging problems can go unidentified until they contribute to psychological injury, absence, workers compensation claims, employee disengagement or turnover.

Psychological harm & absence

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Exposure to psychosocial hazards can contribute to psychological harm and may affect an employee’s capacity to remain at or return to work.

Reduced productivity & engagement

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High workloads, workplace conflict, poor support and other psychosocial hazards can affect employee engagement, performance and organisational culture.

Limited visibility of emerging risks

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Traditional reporting may miss employee concerns, limiting visibility of emerging risks, recurring hazards and hotspots.

Increasing WHS obligations

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Employers must have processes to identify and manage psychosocial risks, implement appropriate controls and monitor their ongoing effectiveness.

How it works

Australian work health and safety (WHS) frameworks increasingly recognise psychological health as an integral part of workplace health and safety. Our psychosocial services work alongside your existing health, safety and injury management programs to help your organisation improve visibility, respond earlier and support employees when they need it. We help organisations create a safe way for employees to speak up and turn reports into meaningful organisational insight.

Helping employers manage psychosocial risk

Psychosocial risk reporting line

Our psychosocial risk reporting line has been specifically designed to help organisations identify, assess and proactively manage psychosocial risks in the workplace. The service can be seamlessly added to an existing InjuryAssist and AbsenceAssist reporting line, or as a standalone offering. Employees simply call their existing number and select an additional menu option to report a psychosocial risk or workplace concern.

Registered nurse support

Unlike reporting processes that rely solely on employees completing an online form, callers are connected directly with a registered nurse to capture meaningful information about the concern while also providing immediate support, helping to de-escalate distressed callers and identifying individuals who may be at risk of significant psychological harm or require urgent intervention.

Clinically designed assessment

Each interaction follows a structured, clinically designed assessment framework which helps create more consistent and meaningful information about psychosocial risk across the organisation.

De-identified insights and trend reporting

Information captured through the service can be aggregated and de-identified to provide organisations with actionable insights and trend reporting. This helps employers better understand where psychosocial hazards may exist, which issues are emerging and how risk patterns change over time.

Psychological referral services

Early access to appropriate psychological support can make an important difference when an employee is experiencing psychological distress or recovering from injury.

Why partner with us?

Experienced practitioners

Our network comprises highly tenured psychologists with experience across a broad range of mental health specialties.

Timely care

Appointments can be available within 48 hours, helping employees access appropriate support sooner.

Flexible pricing

WorkCover rates are available where applicable, together with private rates for non-work-related referrals.

National reach

Employees throughout Australia can access psychological services via telehealth, with in-person appointments also available across our service area in NSW, from Helensburgh to Nowra.

Online booking and referral management

Request appointments and track referral status through our online platform, supported by our 24x7 telehealth centre.

Mental health training

Clients can also access our mental health learning and development offerings, helping leaders and employees build greater awareness and capability around mental health in the workplace.

Drive outcomes, not just processes

Our suite of services works together to reduce risk, lower costs, and support your workforce.

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Absence Management

Absence recording and health advice service that provides a simple process for employees to report an absence, receive 24x7 confidential health advice, real-time absence reporting and interactive leader-level dashboards and absence workflows.

Outcome: Faster Recovery
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HR Case Management

Specialist and market leading HR case management platform that provides HR a centralised system to manage all employee relations cases, ensuring consistency in the way that you track, investigate and analyse HR issues.

Outcome: Data-Driven Decisions
telehealth

Tailored Corporate Health Solutions

24x7 nurse-led telehealth triage and clinical advice that adapts to the needs of your workforce. Structured clinical decision-making to support organisaitons across varying workforce sizes, locations and operating models.

Outcome: tailored solutions

Proven results

We have enabled organisations in every major industry sector to develop healthier, safer and more productive workplaces.

real-estate-education
education Sector

$1m

saved on insurance premium

The largest private early education provider in Australia, employing nearly 11,000 people across 21 early learning brands, contracted us to implement our InjuryAssist program across the organisation's 470 locations.

The Results

  • After one year, reduced lost time injury frequency rate by 56%
  • 85% of employees did not require any time lost from work
  • 70% reduction in hours lost due to injury
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Resource Recovery sector

86%

of injuries able to continue working

We partnered with the world's largest metal recycler to streamline their workplace injury management and collate data to better understand what was happening at their worksites.

The Results

  • 86% of injuries able to continue working at the time of injury
  • 90% of cases resulted in better treament outcomes and RTW
New Australian Data

$28.6 billion:
The hidden cost of delayed workplace injury intervention.

New Australian data reveals why organisations that act earlier reduce claim costs, shorten durations, and return employees to work faster. Stop relying on reactive processes.

Critical cost escalation and likelihood drop-off after 70 days

Evidence from 146,700+ claims analysed across Australia

Actionable framework for early intervention ROI

Based on verified 2023 Australian WorkCover data

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Frequently asked questions

What is a psychosocial hazard?
A psychosocial hazard is a hazard that may cause psychological harm, whether or not it may also cause physical harm. Examples can include high job demands, poor support, bullying, harassment, workplace conflict, poor organisational change management, traumatic events and harmful workplace behaviours.

What are employers required to do about psychosocial risks?
WHS requirements differ between Australian jurisdictions. Broadly, under the model WHS framework, PCBUs (a person conducting a business or undertaking) are required to identify reasonably foreseeable psychosocial hazards, eliminate psychosocial risks where reasonably practicable and otherwise minimise those risks so far as is reasonably practicable. Controls must also be maintained and reviewed, with worker consultation forming an important part of the risk-management process.

How does the psychosocial risk reporting line work?
The service can be added to an existing InjuryAssist reporting line. Employees call the existing number and select an additional option to report a psychosocial risk or workplace concern. They are connected with a registered nurse who follows a structured assessment process to understand the issue and provide immediate support where appropriate.

Can employees report anonymously?
Yes. The service provides employees with a confidential and anonymous avenue for reporting psychosocial risks and workplace concerns.

What happens to the information collected?
Information captured through the service can be aggregated and de-identified to provide organisations with trend reporting and actionable insights. This can help identify emerging risks, recurring hazards and areas that may require further investigation or targeted controls.

What happens if an employee is distressed when they call?
Calls are handled by registered nurses, enabling immediate support and clinical assessment. This also helps identify callers who may be at risk of significant psychological harm or who require escalation or urgent intervention.

Does the reporting line replace WHS risk-management obligations?
No. The reporting line is designed to support an organisation's psychosocial risk-management framework by improving workforce reporting and risk visibility. Employers remain responsible for meeting their applicable WHS duties, including consultation, risk assessment (where required), implementation of appropriate controls and monitoring and reviewing those controls.

Build greater visibility of psychosocial risk

Give your employees a safe way to speak up and give your organisation better information to identify emerging psychosocial hazards, understand trends and inform proactive risk-management activities.

 

Contact us

General enquires: 1300 851 080

Sales enquires: 1300 655 123

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