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Absence Management

Absence days/employee

Daily cost of absence

Number of employees

Absence rate

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Cost of absence per employee

$ 0

Total cost of absence

$ 0.00

Number of employees

Number of Injuries

Cost of injuries

$ 0.00

Injury Management Services

IncidentTrack

A single software hub to track, monitor and manage workplace incidents and injuries. Using powerful data analytics to identify emerging issues, trends and prevent organisaitonal risks, IncidentTrack is available on its own or as a part of an integrated injury management solution, for use on any PC, tablet or smartphone.

The business cost of poorly managed workplace injuries

Effective injury management is essential to supporting employee recovery, maintaining workforce productivity and reducing the impact of workplace injuries on business performance.

When injuries are not managed proactively, organisations can face increased claim costs, extended time away from work, operational disruption and greater risk to employee wellbeing and engagement. Rather than treating workplace injuries as isolated incidents, organisations should adopt a coordinated and strategic injury management approach.

A modern, outcome-focused model built on early intervention, tailored support and clear communication helps improve recovery outcomes, facilitate safe and sustainable return to work and deliver long-term organisational benefits.

Lost productivity

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When injuries are not managed quickly and effectively, employees stay off work longer, workflows are interrupted, managers spend time handling incidents and coworkers must cover additional duties.

Increased costs

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Delayed reporting, poor post-injury coordination and extended claims duration can increase overall claim severity and drive-up future workers compensation premiums.

Reduced retention

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Employees who see injuries handled poorly may lose trust in leadership and feel unsafe at work. This can lower engagement, increase absenteeism, and contribute to higher turnover.

Compliance risks

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Compliance

Poor injury management often leads to additional paperwork, OSHA investigations, litigation risk and more time spent by HR and management teams resolving disputes or coordinating care.

One centralised
program

Focusing on employee function and performance, our triage nurses provide proactive health and activity advice to improve stay at work outcomes and minimise unnecessary medicalisation. InjuryAssist is a centralised telehealth service providing immediate medical triage and management advice following employee injury or illness.

  • 24x7 telehealth advice and
    support
  • Single point of contact for
    reporting
  • Automated management
    workflows
  • Real-time reporting and data
    analytics

4 key pillars

1

Injury Triage Expetise

Our triage nurses are trained in our clinical decision protocols to assess and screen injured workers for serious medical issues and prioritise treatment accordingly.

2

Preferred Medical Network

Access to Australia’s largest geographically widespread preferred network of doctors and allied health practitioners.

3

Follow Up Case Management

Flexible, fully scalable and customisable programs depending on your unique requirements and culture.

4

Reporting System

Automates and standardises HR processes and workflows, giving efficient access to all injuries in a single portal.

How it works

Our injury management service results in a healthier and more engaged workforce, and an improved safety culture.

Record all incidents & injuries

A cost effective, enterprise level online reporting of all workplace incidents and injuries in real-time.

Customisable workflows & forms

Quick and seamless customisation of all workflows, web forms and reporting analytics.

Real-time notifications & alerts

Immediate email / SMS notifications of completed reports to any business stakeholder.

Investigation & corrective action

Customisation of investigation modules to identify root cause and implement corrective actions.

Powerful interactive dashboards

Embedded business intelligence dashboards and comprehensive reporting analytics.

Storage facility

Unlimited storage of photos, videos and documents reported directly from smart device.

Safe & secure cloud reporting

Secure data centre storage located in Australia.

Drive outcomes, not just processes

Our suite of services works together to reduce risk, lower costs, and support your workforce.

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Absence Management

Absence recording and health advice service that provides a simple process for employees to report an absence, receive 24x7 confidential health advice, real-time absence reporting and interactive leader-level dashboards and absence workflows.

Outcome: Faster Recovery
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HR Case Management

Specialist and market leading HR case management platform that provides HR a centralised system to manage all employee relations cases, ensuring consistency in the way that you track, investigate and analyse HR issues.

Outcome: Data-Driven Decisions
telehealth

Tailored Corporate Health Solutions

24x7 nurse-led telehealth triage and clinical advice that adapts to the needs of your workforce. Structured clinical decision-making to support organisaitons across varying workforce sizes, locations and operating models.

Outcome: tailored solutions

Proven results

We have enabled organisations in every major industry sector to develop healthier, safer and more productive workplaces.

real-estate-education
education Sector

$1m

saved on insurance premium

The largest private early education provider in Australia, employing nearly 11,000 people across 21 early learning brands, contracted us to implement our InjuryAssist program across the organisation's 470 locations.

The Results

  • After one year, reduced lost time injury frequency rate by 56%
  • 85% of employees did not require any time lost from work
  • 70% reduction in hours lost due to injury
a-portrait-of-handsome-metal-industry-worker-in-fa-2021-08-29-14-54-05-utc
Resource Recovery sector

86%

of injuries able to continue working

We partnered with the world's largest metal recycler to streamline their workplace injury management and collate data to better understand what was happening at their worksites.

The Results

  • 86% of injuries able to continue working at the time of injury
  • 90% of cases resulted in better treament outcomes and RTW
New Australian Data

$28.6 billion:
The hidden cost of delayed workplace injury intervention.

New Australian data reveals why organisations that act earlier reduce claim costs, shorten durations, and return employees to work faster. Stop relying on reactive processes.

Critical cost escalation and likelihood drop-off after 70 days

Evidence from 146,700+ claims analysed across Australia

Actionable framework for early intervention ROI

Based on verified 2023 Australian WorkCover data

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Trusted by leading Australian employers

Frequently asked questions

How quickly can InjuryAssist be implemented?
Implementation timelines vary based on organisational size and complexity, but a standard enterprise rollout typically takes 6 to 8 weeks. This includes system configuration, policy alignment, and comprehensive manager training to ensure a smooth transition and immediate impact upon launch.

Will employees see InjuryAssist as 'Big Brother' monitoring?
No. When communicated correctly, InjuryAssist is viewed by employees as a support mechanism rather than surveillance. The primary contact point is a qualified health professional (a registered nurse), which emphasises duty of care and wellbeing over punitive monitoring. Our change management framework helps WHS leaders position IncidentTrack positively to staff from day one of rollout.

Does IncidentTrack software offer reporting?

Yes. IncidentTrack has an interactive reporting portal that gives you the ability to proactively monitor and analyse injuries and incidents, and create dynamic reports using our powerful reporting tool to drill down into hotspots, patterns or trends.

Does IncidentTrack software integrate with existing systems?
Yes. IncidentTrack can interface with any existing systems you may use, such as SAP/PeopleSoft, internal global address books, or injury management/workers compensation software.

Why should my organisation implement IncidentTrack software?

IncidentTrack provides powerful reporting analytics to enable organisations to identify emerging issues in real-time and reduce risk as low as reasonably practicable without burdensome paperwork or complicated processes.

Ready to reduce medical treament by up to 60%?

Speak with our team to discover how a strategic approach to injury management can transform your bottom line.

 

Contact us

General enquires: 1300 851 080

Sales enquires: 1300 655 123

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