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How much can you save

Absence Management

Absence days/employee

Daily cost of absence

Number of employees

Absence rate

0

Cost of absence per employee

$ 0

Total cost of absence

$ 0.00

Number of employees

Number of Injuries

Cost of injuries

$ 0.00

Absence Management Services

AbsenceAssist

A 24x7 absence reporting and health advice service, powered by AbsenceTrack software, that consistently delivers reduced absence levels, improved employee health & wellbeing, and essential tools & reporting for HR and managers. A simple process for employees to report an absence, receive confidential health advice around the clock, real-time absence reporting and data anayltics, and interactive leader-level dashboards and absence workflows.

Absence Overview

Based on 1000 employees

Savings

$1.4M

Absence Rate

5.19%

The hidden cost of
unmanaged absenteeism

Effective absence management plays a critical role in improving employee wellbeing, productivity and organisational performance.

When absenteeism is poorly managed, it can drive higher costs, operational disruption, safety risks and broader cultural issues. Rather than being viewed as a complex or immovable challenge, absence management should be addressed through a structured, strategic approach.

A modern, data-driven approach delivers measurable benefits. Early intervention, leadership alignment and consistent practices are key to long-term success.

Cost of absenteeism

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Cost

Direct costs of sick pay combined with indirect costs of overtime, replacement staff, and lost revenue.

Operational disruption

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Disruption

Unpredictable staffing levels leading to missed deadlines, poor customer service, and added stress on existing teams.

Lack of visibility

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Visibility

Disparate systems and manual tracking prevent HR from identifying problematic trends or repeat offenders.

Compliance risks

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Compliance

Inconsistent application of leave policies exposing the organisation to grievances or legal action.

One centralised
program

We get employees back to work faster and enable managers to identify and resolve problematic absence patterns. AbsenceAssist centralises recording and reporting, powered by our world-class AbsenceTrack software.

  • 24x7 telehealth advice and
    support
  • Single point of contact for
    reporting
  • Automated management
    workflows
  • Real-time reporting and data
    analytics

4 key pillars

1

Telehealth Advice

Confidential health advice and support from qualified nurses.

2

AbsenceTrack Reporting

Accurate, real-time data analytics and trend visibility.

3

Program Support

Dedicated operational support to ensure seamless delivery.

4

Training & Consulting

Empowering managers to handle complex absence scenarios.

How it works

Our clients consistently report a positive cultural shift and sustainable improvements in the way
absence is managed. Here is the structured journey for both employees and managers.

Report Absence

Employee reports their absence directly to the dedicated AbsenceAssist line rather than leaving a voicemail or message.

Nurse Advice & Support

A qualified nurse answers the call, offers immediate health advice, triage, and plans for back to work support.

Record & Notify

The nurse securely records absence details in the system and automatically notifies the business/manager via email/SMS.

Welfare Check

The manager checks in with the employee to ensure their ongoing wellbeing and assess fitness for duty.

Return to Work Interview

Manager conducts an engaging and proactive return to work conversation immediately upon the employee's return.

Trigger Management

Manager receives automatic alerts from AbsenceTrack for employees reaching excessive absence or specific set trigger points.

Absence Monitoring

Manager continuously monitors performance of individual employees with concerning absence patterns to ensure long-term resolution.

Drive outcomes, not just processes

Our complete suite of services works together to reduce risk, lower costs and support your workforce.

Injury

Injury Management

Early intervention injury triage, injury treatment and claims management through our 24×7 telehealth nurse contact centre to improve stay at work outcomes and minimise unnecessary medicalisation.

Outcome: Faster Recovery
02-Solutions-LPs_01

HR Case Management

Specialist and market leading HR case management platform that provides HR a centralised system to manage all employee relations cases, ensuring consistency in the way that you track, investigate and analyse HR issues.

Outcome: Data-Driven Decisions
telehealth

Tailored Corporate Health Solutions

24x7 nurse-led telehealth triage and clinical advice that adapts to the needs of your workforce. Structured clinical decision-making to support organisaitons across varying workforce sizes, locations and operating models.

Outcome: tailored solutions

Proven results

We have enabled organisations in every major industry sector to develop healthier, safer and more productive workplaces.

Telecommunications professional working on laptop
Telecommunications Sector

45%

absence reduction

A leading telco with over 4,000 employees contracted us to reduce absenteeism and improve productivity across the organisation's multiple locations.

The Results

  • After one year, absence reduced by 27%
  • After four years, absence reduced by 45%
  • Organisation is now saving $4,000 per employee p.a.
Entertainment event with audience
Entertainment Sector

$7.8m

in annual savings

We partnered with one of Australia's iconic entertainment organisations to manage a $13.5 million per annum absenteeism problem among its 2,200-strong workforce.

The Results

  • 35% reduction in absenteeism levels
  • Total savings estimated at $7.8 million
New Australian Data

$33.06 billion:
The cost of absence for Australia per annum.

Our findings how that employers can improve productivity and reduce significant costs when they understand the drivers of absenteeism in their organisations and adopt targeted strategies to address them.

Implement an absence tracking and reporting system

Centralise absence reporting

Offer 24/7 employee health support

Based on survey of 100+ companies conducted by Sedgwick Health Solutions, 2025

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Trusted by leading Australian employers

Frequently asked questions

How quickly can AbsenceAssist be implemented?
Implementation timelines vary based on organisational size and complexity, but a standard enterprise rollout typically takes 6 to 8 weeks. This includes system configuration, policy alignment, and comprehensive manager training to ensure a smooth transition and immediate impact upon launch.

Will employees see AbsenceTrack as 'Big Brother' monitoring?
No. When communicated correctly, AbsenceTrack is viewed by employees as a support mechanism rather than surveillance. The primary contact point is a qualified health professional (a registered nurse), which emphasises duty of care and wellbeing over punitive monitoring. Our change management framework helps HR leaders position AbsenceTrack positively to staff from day one of rollout.

Does AbsenceTrack integrate with existing HR and payroll systems?
Yes. AbsenceTrack integrates securely with major enterprise HRIS and payroll platforms, including Workday, SAP SuccessFactors, and Oracle HCM Cloud. Integration is delivered via secure REST API connections or automated SFTP flat-file transfers, ensuring data consistency and eliminating dual-entry for HR teams.

How is ROI calculated for AbsenceTrack?
AbsenceTrack ROI is calculated from two cost categories: the reduction in direct sick pay costs, and the mitigation of indirect costs such as overtime, temporary staff cover, and lost productivity. Most enterprise clients achieve return on investment within the first 6–9 months of implementation, with savings compounding year-over-year as absence culture improves.

Ready to reduce absenteeism by up to 40%?

Speak with our team to discover how a strategic approach to absence management can transform your bottom line.

 

Contact us

General enquires: 1300 851 080

Sales enquires: 1300 655 123

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