Absence • Injury • Employment medicals • HR case management

Australia's largest 24x7 telehealth service for employers

We provide expertise in absence management, injury management, employment medical services, tailored health solutions, psychosocial services and employee relations case management. Our services are underpinned by a team of tele-nurses, tele-doctors, tele-physios and tele-psychs, and powered by technology modules designed to centralise your workforce data all in one place.

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Who we are

Australia's largest 24x7 telehealth provider for employers

In the early 2000’s Sedgwick Health Solutions (formerly Direct Health Solutions), was established as the first company in Australia to introduce a nurse-led telehealth absence management service.

Today we operate the country’s largest 24×7 telehealth nurse contact centre providing medical triage and management advice, and referral to Australia’s most extensive preferred network of occupationally trained doctors, nurses, physiotherapists, and psychologists.

250,000+: employees supported in Australia and New Zealand
350+: organisations supported in Australia and New Zealand
4,500: national providers including doctors, physiotherapists and psychologists
24x7: telehealth service providing immediate medical triage by registered nurses

Absence benchmark

See where your absence rate sits

Your absence days per employee placed against your sector median and the top quartile, taken from our Absence Management & Wellbeing Report. Your report then turns the gap into an estimated annual cost.

Your numbers

Absence days per employee, per year 11.4 days Employees State or territory

Reference points from the Absence Management & Wellbeing Report. Your position is marked.

Against the sector median: —
Against the top quartile: —
Days lost each year: —
Days above the median: —

Estimated annual cost of your gap

Shown in your report

Calculated in your report from your numbers, with the assumptions shown.

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Proven results

Drive outcomes, not just processes

Our suite of services works together to reduce risk, lower costs, and support your workforce.

Telecommunications professional working on laptop

Telecommunications sector

45%

absence reduction

A leading telco with over 4,000 employees contracted us to reduce absenteeism and improve productivity across the organisation’s multiple locations.

The results

After one year, absence reduced by 27%
After four years, absence reduced by 45%
Organisation is now saving $4,000 per employee p.a.

Entertainment sector

$7.8m

in annual savings

We partnered with one of Australia’s iconic entertainment organisations to manage a $13.5 million per annum absenteeism problem among its 2,200-strong workforce.

The results

35% reduction in absenteeism levels
Total savings estimated at $7.8 million

FAQS

What employers ask before they start

Will employees see this as “Big Brother” monitoring?

No. When communicated correctly, our programs are viewed by employees as a support mechanism rather than surveillance. The primary contact point is a qualified health professional (a registered nurse), which emphasises duty of care and wellbeing over punitive monitoring. Our change management framework helps HR leaders position programs positively to employees from day one of rollout.

How long does implementation take?

Implementation timelines vary based on organisational size and complexity, but a standard enterprise rollout typically takes 6 to 8 weeks. This includes system configuration, policy alignment, and comprehensive manager training to ensure a smooth transition and immediate impact upon launch.

How does Sedgwick Health Solutions ensure clinical consistency and quality?

All calls are managed by qualified, registered nurses using structured clinical decision frameworks and evidence-based assessment protocols to support consistent, defensible and clinically appropriate outcomes.

Does your software integrate with our HR system?

Yes. Our software platforms integrate securely with major enterprise and payroll platforms, including Workday, SAP SuccessFactors, and Oracle HCM Cloud. Integration is delivered via secure REST API connections or automated SFTP flat-file transfers, ensuring data consistency and eliminating dual-entry for HR teams.

Can your solutions support large or complex organisations?

Yes. Our operating model is designed to scale rapidly in line with demand and can support multiple programs, locations and workforce groups concurrently while maintaining consistent clinical quality and governance.

Australia's largest 24x7 telehealth service for employers

Australia's largest 24x7 telehealth provider for employers

Four key services

Two key workplace issues

$33.06b: cost of absence for Australia per annum

$28.6b: hidden cost of delayed injury intervention